FAQ
FAQ
Welcome to the Superspectra Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 5-12 business days
- Estimated delivery time: 6-15 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders. For more information, please check our Shipping Policy
Question #3: Where is the Superspectra located?
Answer: Superspectra is a United Kingdom - based store. Most customers find us through our lighting and home collections, but we also offer useful items in categories like home improvement, electronics, lifestyle accessories, personal gadgets, and more. Our selection evolves as we discover products that offer real value and fit naturally into everyday routines.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@superspectra.store
Question #10: Do you ship internationally?
Answer: Yes, we ship to most countries. Please see shipping policy for all the countries we ship to.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Website Name: Superspectra.store
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom,
(Address available only for administrative correspondence and product returns. No physical point of sale.)
Operated By: ZARDEE LTD
Company Number: 16219007
Email: support@superspectra.store
Phone: +447457428590
Customer Service Hours:
Monday–Friday, 09:00–17:00 (GMT)
Customer Support: We aim to respond within 24 hours on business days.